Why does it take 6-8 business days to process an order before shipping?
Toasted Mallow's marshmallows are true homemade marshmallows. This means that our marshmallows are made to order, they never sit around on shelves affecting your shelf life. We need 6-8 business days to process your order then mix, set, cut, package and label before we send them out through the mail. This is the only way to guarantee that they arrive fresh and ready for you to enjoy. Please note, if we are in high demand or during busy holidays, processing times can extend to 10 business days. Please check with us if you need your product by a certain date.
Is Toasted Mallow gluten friendly?
YES, we offer gluten free marshmallows on our menu. However, any marshmallow containing add ons such as a cookie base or crumbs is not considered gluten free.
Do you use corn syrup or a high fructose corn syrup?
No. We don't use ANY corn syrup in our marshmallows, our marshmallows are 100% Corn Syrup FREE.
Do you make a vegan marshmallow?
No. Our marshmallows use kosher & halal bovine gelatin as an ingredient and are not considered vegan.
What are your ingredients and should I be worried about any food allergies?
We create each batch of our gourmet marshmallows by hand using specific natural and/or artificial ingredients to create amazing flavors. A basic breakdown of our ingredients includes cane sugar, egg whites, salt and kosher gelatin. We offer dairy-free, gluten-free and nut free marshmallows however our product is produced in a kitchen that also processes ingredients including (but not limited to) eggs, milk, nuts, and other ingredients which may cause allergic reactions. Customers concerned with food allergies should be aware of this risk. Toasted Mallow will not assume any liability for adverse reactions to foods consumed or items that may come in contact with during the course of preparation and delivery or pickup.
Can I order marshmallows without egg whites or any artificial colors?
YES! We can make custom orders and make your homemade marshmallows without any egg whites or any artificial colors. The egg whites add "fluffiness" to our gourmet marshmallows but if you have an allergy we can remove them. Your marshmallows will taste just as great but not be as fluffy or colorful without those ingredients. Contact us at email@example.com if you have any questions about a custom order and we will be happy to help.
How long will my marshmallows stay fresh?
If you can resist eating them all in one day, our marshmallows are best when consumed within 1-3 weeks. If you want to keep them longer, we recommend that you keep them in an airtight container for a shelf life of approx 8 weeks. Please note our cookie based marshmallows are best if consumed within a few days after purchase.
What kind of payment does your online store take?
We accept all major credit cards using Paypal as our payment gateway. Our online store will take you to Paypal when you are ready to check out. It is not required to signup with Paypal, just choose "Pay with Credit Card" option.
How long does it take to ship my marshmallows after I order online?
It takes 6-8 business days to complete and process your order (unless noted or due to popular demand), it will take an additional 2-4 business days for shipping using USPS Priority Mail. Please note, we only ship Monday - Thursday, this avoids having your marshmallows sit in a post office over the weekend, which would cut into your shelf life.
Why is your shipping $10.50? Aren't marshmallows light?
Our gourmet marshmallows aren't like store bought ones, they are handmade and hand cut. This means we use various natural ingredients such as coconut, pineapple juice, peanut butter and more. Since we hand cut them to a specific size (approx. 2 inches) they are bigger than your average marshmallow. These two reasons add on weight and size to our marshmallows making them bigger and better. Therefore our shipping costs reflect the actual cost of shipping and packaging required to get them to your door safe and sound.
Do you accept returns?
All sales are final. But if you have a problem, please contact us and we will try and work with you to resolve the issue.
Can I cancel my order I just placed online?
If you need to cancel your order, please contact us within 1-2 business days after placing your online order, we will review the order and contact you directly. Please provide your order # and name that the order was placed under.
Do you ship internationally?
At this time we do not. We hope to expand in the near future.
Do you have a store location?
Toasted Mallow (formerly Fluff It Marshmallows) is opened Tuesday - Thursday 12pm - 9pm, Friday & Saturday 12pm - 10pm and Sundays 12pm-5pm. We are closed on Mondays. Located at 1034 N Gilbert Rd #3 Gilbert Encinas Plaza, Gilbert, AZ 85234.
Which farmers markets are you at?
During the cooler months (Oct - April) you can find us at various markets throughout the Valley. We post announcements of farmers markets, special events and other markets throughout the year on our Facebook page.